Last updated: 1st September 2026
Mauro Mortali (‘we’, ‘us’, or ‘our’) is committed to protecting your personal information and your privacy. This Privacy Policy describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘services’), such as when you:
– Visit our website at https://thenarrativecoach.uk/
– Download a free resource from our website
– Subscribe to our newsletter, Betwixt and Becoming
– Engage with us in other related ways, including coaching services, sales, or events
Information We Collect and Why
We collect personal information in the following circumstances:
Coaching enquiries and services: When you contact us or book a discovery call, we collect your name and email address. We use this to respond to your enquiry and to provide the services you have requested. The lawful basis for this processing is our legitimate interest in delivering the services you have asked about.
Free guide downloads and newsletter subscriptions: When you download a free guide or subscribe to our newsletter, we collect your first name and email address. We use this to send you the requested resource and, with your consent, to send occasional research-backed content about midlife career transitions. The lawful basis for this processing is your consent.
You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any email we send, or by emailing us at mauro@thenarrativecoach.uk. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it.
Third Parties and Data Processors
We use Brevo (operated by Sendinblue SAS, a company registered in France) to manage our email list and send emails. When you subscribe to our newsletter or download a free resource, your first name and email address are stored in Brevo on our behalf. Brevo acts as a data processor under our instructions and as a French company is subject to European data protection standards fully compatible with UK GDPR. You can review Brevo’s privacy policy at brevo.com/en/legal/privacypolicy.
We do not sell your personal information or share it with any other third parties except as described above or as required by law.
Cookies
We use cookies on our website to improve your experience and to understand how our website is used. A cookie is a small text file placed on your computer or mobile device when you visit our website. You can change your browser settings to block cookies or to receive a warning before a cookie is placed on your device.
Data Retention
We will retain your personal information for as long as necessary to provide you with the services you have requested, or until you withdraw your consent. If you unsubscribe from our emails, we will remove you from our active mailing list. We may retain a record that you previously subscribed in order to honour future unsubscribe requests. Once your personal information is no longer needed, we will securely delete it.
Data Security
We take the security of your personal information seriously and have implemented appropriate measures to protect it from unauthorised access or use. Please be aware that no method of electronic storage or transmission is completely secure and we cannot guarantee absolute security.
Your Rights
Under UK GDPR, you have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information
– Withdraw consent for email marketing at any time
– Object to or restrict certain types of processing
– Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at mauro@thenarrativecoach.uk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time and will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at mauro@thenarrativecoach.uk.
